Shipping Policy
Delivery Timeframe: At CTS POINT, INC, we are committed to ensuring prompt delivery of our products to our valued customers. Our delivery timeframe is designed to meet your expectations:
- Transit Time: Expect your shipment to arrive within 3 to 5 business days for orders processed Monday to Friday.
- Order Handling Time: Orders are typically processed within 1 to 2 business days, Monday to Friday.
- Order Cutoff Time: To ensure timely processing, please place your orders by 3 pm Pacific Standard Time (PST).
Please note that the estimated delivery timeframe may vary depending on the specific product and shipping location. Any changes to the expected delivery time will be promptly communicated to you.
Shipping Cost: Our shipping cost, inclusive of all applicable taxes and fees, will be clearly presented during the checkout process. We prioritize transparency in your purchase.
Shipping Method: CTS POINT, INC relies on trusted carriers such as FedEx, UPS, and other reputable partners to ensure the secure delivery of our products. To provide you peace of mind, we furnish a unique tracking number, allowing you to monitor your shipment’s progress.
Flat $10 Shipping: We embrace a straightforward “Flat $10 shipping per item” structure for all USA orders. This means that regardless of the item’s size, weight, or value, the shipping cost remains a Flat $10 per individual item, streamlining your purchasing experience.
Shipping Restrictions: On occasion, certain products may come with shipping restrictions to specific locations. Any such limitations, including geographic boundaries and the availability of expedited shipping options, will be explicitly communicated on our website.
Delivery Confirmation: For added security, customers can opt for a signature requirement upon delivery by indicating it in the comment box while placing the order.
Order Tracking: Upon confirming your order, you will receive a unique tracking number, enabling you to stay informed about your shipment’s progress. Furthermore, we provide regular email updates to ensure you are well-informed about your order’s status.
Lost or Damaged Shipments: In the unlikely event of a lost or damaged shipment during transit, CTS POINT, INC will promptly initiate a claim with the carrier and arrange for a replacement product to be dispatched to you. Our utmost priority is to swiftly resolve such issues, ensuring your satisfaction.
Returns and Refunds: Our returns and refunds policy is aligned with all relevant laws and regulations. We provide clear guidance on initiating returns and outline the conditions under which a refund will be processed. CTS POINT, INC is committed to expeditiously processing returns and refunds to ensure a positive customer experience.
Additional Note: Please be aware that we do not process orders on holidays and weekends. If you have specific inquiries regarding Saturday delivery options, please reach out to our Sales Department.
Contact Information:
- Email: info@ctspoint.com
- Phone: +1 209-288-0443
- Hours of Operations: Monday to Friday: 8:00 AM – 6:00 PM Pacific Standard Time (PST)
For any shipping-related queries or assistance, please do not hesitate to contact our customer support team. Your satisfaction is our paramount concern.