Shipping Policy
Delivery Schedule: We’re committed to giving our customers what they’ve ordered when they’ve been promised it. The delivery schedule listed below should be noted:
A. The transportation time for goods is measured in days and runs from Monday to Friday.
B. From Monday through Friday, orders are handled. It takes 1 to 2 days.
C. Please allow 2 to 5 days for delivery to all other destinations
D. the order cutoff time of 3 PM Pacific Standard Time.
Please note that depending on the product and shipment location, the delivery schedule may change. If something changes, we’ll immediately update the projected delivery date.
Shipping Price and Options: Customers will see the shipping price clearly posted on the checkout page, together with any relevant taxes and levies. Customers will have a variety of shipping options to pick from, including normal, expedited, and express shipping, with prices for each option clearly shown.
Shipping Method and Tracking: We utilize reputable shipping providers like FedEx, UPS, and DHL to guarantee prompt delivery. Customers will receive a tracking number with each order, enabling them to quickly follow the progress of their package.
Flat Shipping Offer: For orders placed within the United States, we provide a simple “$10 flat shipping on each order” pricing structure. The shipping fee for each individual item will be a fixed rate of $10, despite of the item’s size, weight, or price. Through a transparent approach, we can ensure that our consumers can quickly comprehend the whole cost of their order, which facilitates the purchasing process and encourages them to finish their purchases.
Packaging for shipping and discreet packaging: We take great care to package your order so that the goods arrive securely. Furthermore, we recognize the value of covert packaging for some goods. You may be sure that our shipping materials will keep your information private and safeguard the contents throughout transportation.
Shipping Insurance: As an optional add-on, shipping insurance may be offered to give your order additional protection. If the things are lost, stolen, or damaged while in transit, this insurance will pay the replacement cost.
Handling and Processing timeframes: The handling and processing timeframes specified 1 to 2 days. Despite our best efforts to process orders quickly, there may be brief delays due to unavoidable events or in busy times of the year. Any material changes in processing timeframes will always be communicated to clients.
Delivery Confirmation and Signature Requirement: We will either request a signature upon product delivery or give consumers the choice to waive the signature requirement in order to assure proper delivery and avoid fraud.
Shipping Restrictions: It’s important to keep in mind that some products may have restrictions on how quickly they can be delivered, including regional restrictions and other limitations. Our website will make these restrictions abundantly obvious.
Order tracking and missing/damaged shipments: Every customer will receive a unique tracking number for their order, enabling them to monitor the progress of their delivery through regular email updates. We shall immediately notify the carrier of any lost or damaged goods, and if the claim is valid, we will send replacement shipments to consumers.
Returns and Refunds: All applicable laws and regulations will be followed in accordance with our return and refund policy. Clear information on how to start a product return and the prerequisites for a refund will be given to customers. In order to give our cherished customers a satisfying experience, we strive to execute returns and refunds as promptly as possible.
Delivery on a Saturday or a holiday: Customers can contact our sales department to inquire about Saturday/Holiday delivery alternatives. Please be aware that we do not process orders on weekends or holidays.
For sales, please email us at sales@ctspoint.com.
For support, please email us at support@ctspoint.com.
You can also reach us by phone at +1 (209) 288-0443.