Refund Policy

  1. Refunds: At CTS POINT, INC, your satisfaction is our priority, and we have streamlined our refund process for your convenience.

Here’s what you should be aware of:

  • Customers have the flexibility to choose between two refund methods:
    • Original payment method.
    • Store credit.
  • Refunds are typically processed within 7-10 business days from the date of receiving the returned product.
  • We provide regular email updates to ensure customers are well-informed about the status of their refund.
  1. Damaged or Defective Products: If you happen to receive a product that is damaged or defective, please reach out to us within 14 days of receipt to initiate a return. We will promptly:
  • Process a replacement or refund as required.
  • Cover all shipping costs associated with the return and replacement.
  1. Shipping Costs for Returns: We will explicitly specify the responsible party for return shipping costs, including any conditions or exceptions. Generally, customers are responsible for return shipping costs unless the product is damaged or defective.

For further clarification or if you have any inquiries regarding our Return & Refund Policy, please do not hesitate to contact our dedicated Customer Support Team.

Contact Information:

  • Email: info@ctspoint.com
  • Phone: +1 (209) 703-5001
  • Hours of Operations: Monday to Friday: 8:00 AM – 6:00 PM Pacific Standard Time (PST)