Return Policy
1. Return Eligibility: At CTS POINT, INC, we recognize that there may arise situations when you need to initiate a return.
To facilitate a seamless return process, kindly take note of the following:
- Products are eligible for return within 30 days from the date of purchase.
- The return timeframe may vary depending on the product category, with any specific restrictions being clearly communicated.
2. Initiating A Return: To commence a return, customers are requested to contact us and provide the following information:
- Order number.
- Reason for the return.
Contact Information:
- Email: info@ctspoint.com
- Phone: +1 (209) 288 0443
- Hours of Operations: Monday to Friday: 8:00 AM – 6:00 PM Pacific Standard Time (PST)
3. Return Process: Our return process is designed with your convenience in mind, and here are the essential details:
- If the reason for the return is a “Change of Mind” or “No Longer Needed,” customers are responsible for the return shipping of the product.
- In cases where the return is prompted by an error or issue on our part, we will cover the cost of return shipping.
- For a secure return, we recommend using a tracking number.
4. Restocking Fees: In specific situations, returns may be subject to a restocking fee of up to 25%. This fee applies when products are returned not in their original condition or outside the specified timeframe. Rest assured, we will always transparently communicate any restocking fees.
5. Final Sale Items: Please be mindful that certain items may be categorized as “final sale,” and these products are not eligible for return. Such items will be prominently labeled on our website, and we will not entertain return requests for them.
Should you have any inquiries or require further assistance regarding our return policy, please do not hesitate to contact our Customer Support Team. Your satisfaction is our priority.
Contact Information:
- Email: info@ctspoint.com
- Phone: +1 (209) 288 0443
- Hours of Operations: Monday to Friday: 8:00 AM – 6:00 PM Pacific Standard Time (PST)